Deliveries and returns

Shipping, Deliveries and returns

UK Shipping

We dispatch orders midday Monday to Friday, so please be sure to order before noon for dispatch on the same day.

Any orders placed after midday will be dispatched the following working day.

Free Shipping

We offer free second class shipping on all UK orders over £25.

Standard Delivery

Second Class 2-3 working days £1.99

European Shipping

We’re able to ship to EU countries using Royal Mail International, either Standard or Tracked & Signed postage. Deliveries usually take between 3-5 working days.

Royal Mail International Standard – from £7 to £15 depending on weight.

11. Our Goods

11.1 By purchasing our coffee products or any other products (the “Goods”), you agree to make that purchase on the terms and conditions set out herein. These terms are our entire agreement. No previous statements or representations that we have made to you form part of these terms unless they are written into it. This includes samples, drawings, advertising, catalogues and other promotional or descriptive material.

11.2 We will ensure that we the following information is given or made available to you prior to your purchase, unless such information is already apparent from the context of the transaction:

11.2.1 The main characteristics of the Goods;

11.2.2 Our identity and contact details;

11.2.3 The total Price for the Goods including taxes or, if the nature of the Goods is such that the Price cannot be calculated in advance, the manner in which it will be calculated;

11.2.4 Where applicable, all additional delivery charges or, where such charges cannot be calculated in advance, the manner in which they will be calculated;

11.2.5 Where applicable, the arrangements for payment, delivery and the time by which we undertake to deliver the Goods;

11.2.6 Our complaints handling policy;

11.2.7 We shall ensure that you are aware of our legal duty to supply goods that are in conformity with these terms; and

11.2.8 Where applicable, details of after-sales services and commercial guarantees.

12. Delivery of the Goods

12.1 We will give you a delivery note with each delivery of Goods. It will state the order date, the order reference number, the type and quantity of Goods, the storage instructions, and the outstanding balance of the order if we are delivering Goods by instalments.

12.2 We will deliver the Goods to the address specified in your order as soon as reasonably possible after you make your purchase. However, delivery dates are approximate, and time of delivery is not guaranteed. Delivery will be completed when the Goods are delivered to the delivery address on your order or the Goods have been collected by you.

We are not liable for any failure by any delivery service or carrier.

12.3 If we fail to deliver the Goods, our legal responsibility to you will be limited to your costs of obtaining replacements of similar type and quality at the cheapest available price, less the price of the Goods. We will not be legally responsible to you for non-delivery if you give us inadequate delivery or other supply instructions.

12.4 We are allowed to deliver the Goods in instalments. If we do this, each instalment will make up a separate contract with its own invoice and payment arrangements. If an instalment is delayed, you may not cancel other instalments because of the delay.

12.5 If we fail to deliver the Goods, you may treat these terms as being at an end and we will reimburse you without undue delay. Alternatively you may, instead of treating these terms as being at an end, specify a new delivery time or time period. If we continue to fail to deliver the Goods, you may treat these terms as being at an end and we will reimburse you without undue delay.

13. Promises

13.1 We want you to be satisfied with the quality of the Goods and so we offer you the following promise for 30 DAYS from the delivery date:

13.1.1 the Goods are the same in all material respects as their description. We have made every reasonable effort to ensure that the Goods conform to illustrations, photographs and descriptions provided in our sales and marketing literature. We don’t, however, guarantee that all descriptions, illustrations and/or photographs will be precisely accurate. If we find, or are made aware of, any typographical, clerical or other accidental errors or omissions in any sales and marketing literature, price lists or any other documents we will make every reasonable effort to correct such errors or omissions as soon as is reasonably possible.

13.1.2 the Goods are free from significant defects;

13.1.3 the Goods are of satisfactory quality;

13.1.4 the Goods are suitable for any purpose that we have specified.

13.2 If you discover that some or all of the Goods do not meet this promise, you can either reject them within 28 days of their receipt by notice in writing to us, or require us to replace them, or (if we fail to do that) require us to refund you the price of the defective Goods. This will only apply, however, if you have done the following:

13.2.1 given us a reasonable opportunity of examining the Goods, and

13.2.2 returned the Goods to us at our address and cost, if requested.

To complete your return, we require a receipt or proof of purchase.

13.3 Our promise does not apply if:

13.3.1 you continue to use the Goods after you have given us Notice of a defect;

13.3.2 the defect has arisen because you have failed to follow any written or oral instructions on the use, storage, installation, or maintenance of the Goods;

13.3.3 the defect arises because we followed your instructions, specifications, drawing or design;

13.3.4 you alter the Goods without previously getting our written agreement;

13.3.5 the defect is a result of fair wear and tear, negligence, (being your lack of reasonable care), abnormal storage or working conditions, or deliberate damage;

13.3.6 changes have been made to the Goods to comply with regulations which apply to them;

13.3.7 the Goods have been used or are not in their original packaging.

13.4 There are certain situations where only partial refunds are granted:

13.4.1 Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

13.4.2 Any item that is returned more than 28 days after delivery

13.4 Our promise only applies on the basis of this clause, but it also applies on the same basis to any replacement Goods that we supply.

13.5 You may cancel your purchase at any time before we dispatch the Goods by contacting us in writing.

13.6 You may also cancel your purchase within 14 days of receipt of the Goods if it is placed with us electronically. If you have already paid for the Goods, the payment will be refunded to you within 14 days of your cancellation (including delivery costs).

13.7 We may cancel your order at any time before we dispatch the Goods in the following circumstances:

13.7.1 The goods are no longer in stock and we are unable to re-stock (if, for example, the goods are discontinued); or

13.7.2 An event outside of our control continues for more than 14 days.

13.8 If we cancel your order under sub-Clause

13.7 and you have already paid for the Goods, the payment will be refunded to you within 14 days. If we cancel your order, the cancellation will be confirmed by us in writing.

14. Ownership and Risk

The risk of damage to the Goods or their loss passes to you on completion of delivery.

You should make sure that you insure the Goods from this time onwards.

15. Price and Payment

The price of the Goods is as advertised on the platform you are purchasing the Goods.

Postage and packaging will be invoiced for separately, and paid at the time of purchase.

16. Process for Returns

16.1 Clause 13 sets out when we will accept a return.

16.2 Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

16.3 If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

16.4 If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.

16.5 Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)

16.6 Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

16.7 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

16.8 Depending on where you live, the time it may take for your exchanged Goods to reach you, may vary.

16.9 If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned Goods.

17. Applicable Law

17.1 The Parties will use their best efforts to negotiate in good faith and settle any dispute that may arise out of or relate to this Agreement or any breach of it.

17.2 Any dispute shall not affect the Parties’ ongoing obligations under the Agreement.

17.3 The English courts have the only right to hear claims related to our site, and all disputes are governed by English law.